Privacy Policy
GURGAON Co., Ltd. (hereinafter referred to as "our shop") establishes the following personal information protection policy to ensure compliance with the Act on the Protection of Personal Information and other related guidelines in handling personal information obtained by our shop.
This Privacy Policy applies only to our shop.
1. Business Information
Company Name: GURGAON Co., Ltd.
Address: 294 Tamatsushima-cho, Shimogyo-ku, Kyoto City, Karasuma Nishiru Matsubara-dori, Japan
Representative: Takahiro Shimizu
2. Definition of Personal Information
"Personal Information" refers to information as defined in the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the "Personal Information Protection Act").
3. Methods of Obtaining Personal Information
Our shop may request personal information such as name, date of birth, address, phone number, email address, and credit card number when users purchase products.
Additionally, when users submit inquiries or comments through forms, we may collect their name, phone number, and email address.
4. Purpose of Using Personal Information
The personal information obtained from users will be used for the following purposes:
a. Managing and verifying orders, as well as shipping and tracking products.
b. Providing after-sales services for purchased products.
c. Informing users about new products, services, and promotional campaigns.
d. Analyzing browsing and purchase history to recommend suitable products to users.
e. Responding to inquiries.
f. Identifying and restricting users who violate the terms of service or use our services for fraudulent or improper purposes.
5. Changes to the Purpose of Use
Our shop may change the purpose of use of personal information only when the changes are reasonably related to the original purpose. In such cases, we will notify users of the changes or announce them on our website.
6. Prohibition of Providing Personal Information to Third Parties
Our shop will appropriately manage the personal information obtained from users and will not disclose it to third parties except in the following cases:
a. When we have the user’s consent.
b. When disclosing the information to subcontractors necessary to provide the requested service.
c. When required by law, such as requests from national or local government authorities.
d. When it is necessary to protect life, body, or property, and obtaining user consent is difficult.
7. Disclosure of Personal Information
When a user requests disclosure of their personal information, our shop will verify the user’s identity before promptly responding. However, we may refuse disclosure in the following cases:
a. If disclosure may harm the life, body, property, or other rights and interests of the user or a third party.
b. If disclosure may significantly hinder our business operations.
c. If disclosure would violate laws and regulations.
Additionally, we generally do not disclose information that does not fall under the category of personal information, such as browsing history and characteristic data.
8. Correction and Deletion of Personal Information
If a user believes that their personal information held by our shop contains errors, they may request correction, addition, or deletion of the information. Please contact us through the inquiry form.
If we determine that the request is necessary, we will promptly correct or delete the relevant personal information and notify the user accordingly. If we decide not to make corrections or deletions, we will also inform the user of our decision.
9. Suspension of Use of Personal Information
If a user requests suspension of the use of their personal information due to its use beyond the announced purpose or due to improper acquisition, our shop will verify the user's identity and conduct the necessary investigation. Based on the investigation, we will promptly suspend the use of the personal information and notify the user. If we decide not to suspend the use, we will also notify the user of our decision.
10. Improvement, Review, and Disposal of Personal Information
Our shop will regularly inspect our handling of personal information and make improvements or reviews as necessary. If we determine that retaining personal information is no longer necessary based on the purpose of use, we will delete or dispose of the information in an appropriate manner, taking sufficient precautions to prevent leaks.
11. Compliance with Laws and Regulations, and Policy Review
Our shop complies with Japanese laws and regulations concerning personal information and will review and improve this policy as necessary. Any changes will be announced on this page.
12. Contact Information
For inquiries or complaints regarding our handling of personal information, please contact us through our inquiry form.